Getting Support

Get help now!

You have our full support whether you have just acquired our software or if you use it every day. If you have a problem with how it’s working for you, have a question about how to best use it, or just need some expert advice, Milsoft® Support is just moments away. Don’t wait! Here are some details about how to contact our Support Team.

The Milsoft Support Team is available to customers with active Support 24/7/365 via our main phone number: 

+1 (800) 344-5647

Our phones are answered Monday-Friday 8:00 AM to 5:00 PM Central Time in our main office, and after that, the support calls are routed to an on-call technician. If you happen to get a voicemail, please leave a message, and someone will contact you back as soon as possible, usually within 30 minutes.

Our Support teams are also available via email to address your questions. Our team responds to emails Monday-Friday from 8:00 AM to 10:00 PM Central Time, and on Sunday from 2:00 PM to 10:00 PM Central Time. Expect a delayed response to emails over holidays. If your issue is urgent, we recommend reaching out via phone to talk with someone immediately.

Support By Email:

  • Contact our OMS Support Team for help with DisSPatch, Calls Manager, Crew Manager, Reports, Mobile, or OMS-related server components, such as integrations.
  • Contact our EA Support Team for help with WindMil, LightTable, or any EA-related server components or integrations.
  • Contact our GIS Support Team for help with WindMilMap or ArcPy scripts or integrations such as the GIS-to-CB interface. The GIS Support Team also assists with all of the Field Staking applications and support, including Staking iXp and Partner.
  • Contact our IVR Support Team for help with any Communications Platform products, including Hosted or On-Site IVR, BLS, Personnel Notifications, Customer Outage Alerts, or Communications Platform integrations.
  • Contact our CIS Support Team for help with any Customer Information System products, including eBusiness.
  • Contact our FMS/WMS Support Team for help with any Financial Management System or Work Management System products. 
  • And finally, if you're not sure which team you may need help from- or if it seems like multiple systems are being impacted, feel free to email our main Support email for triaging into the correct team or teams. 

Milsoft Support Case Portal:

Online Documentation: 

  • Log in to mymilsoft.com and visit our Resources section to view additional ways to get tips and help with your Milsoft software.