DisSPatch/OMS
| Training Facility & Date | Available Seats | Cost |
|---|---|---|
Shelbyville, IN May 3, 2023 to May 5, 2023 | 11 | $2,250.00 |
Class Overview
This training will be held at the Shelbyville Intelliplex Conference Center in Shelbyville, IN
This training will be held at the Shelbyville Intelliplex Conference Center in Shelbyville, IN located at:
Shelbyville Intelliplex Conference Center
2154 Intelliplex Dr
Shelbyville, IN 46176
The DisSPatch training course is designed for the dispatcher responsible for operating the DisSPatch product.
Classes will run from 8:30 a.m. - 4:30 p.m. each day. Morning and afternoon breaks are provided, and lunch will be on your own. Milsoft staff members will be available for questions and answers.
OMS Overview
- System architecture
- Integrations (CIS, AMI, AVL, Weather, IVR)
- Core functionality
Calls Manager Client Training
- Manual call entry
- Editing open calls
- Unresolved calls
- Processing callbacks
- Using current and historical data
- Billing system integration options
DisSPatch Client Training
- Navigation basics / shortcuts
- Understanding the circuit model
- 5 steps for working an outage
- Outage verification
- Customer responsible outages
- Planned outages
- Partial restoration
- Temp switching
- Backfeeds
- Reworking outages
- Editing outages
- Storm mode
- Outage manager overview
- Toolbar overview
- Display option overview
Crew Manager Training
- Creating Crews
- Managing Crews
- Assignment / unassignment options
Report Writing Overview
- Available default reports
- Creating custom reports
Web Apps Overview
- New Bing outage viewer
- WebCall server
Hotel Information
Hampton Inn Shelbyville
59 E Rampart Rd.
Shelbyville, IN 46176
Call the local number to make reservations: 317-398-9100, and press "0" for local hotel assistance.
Ask for the Duke Energy Rate of $109.00 (this rate is extended to all utilities)
There is no cutoff date but best to make reservations ASAP!
(There are other hotels in the area if you prefer a different hotel but there is no negotiated rate for the others.)
This training will be held at the Shelbyville Intelliplex Conference Center in Shelbyville, IN located at:
Shelbyville Intelliplex Conference Center
2154 Intelliplex Dr
Shelbyville, IN 46176