DisSPatch/OMS
| Training Facility & Date | Available Seats | Cost |
|---|---|---|
Nashville, TN November 14, 2023 to November 16, 2023 | 17 | $2,250.00 |
Class Overview
The DisSPatch training course is designed for the dispatcher responsible for operating the DisSPatch product.
Classes will run from 8:30 a.m. - 4:30 p.m. each day. Morning and afternoon break provided, lunch will be on your own. Milsoft staff members will be available for questions and answers.
OMS Overview
- System architecture
- Integrations (CIS, AMI, AVL, Weather, IVR)
- Core functionality
Calls Manager Client Training
- Manual call entry
- Editing open calls
- Unresolved calls
- Processing callbacks
- Using current and historical data
- Billing system integration options
DisSPatch Client Training
- Navigation basics / shortcuts
- Understanding the circuit model
- 5 steps for working an outage
- Outage verification
- Customer responsible outages
- Planned outages
- Partial restoration
- Temp switching
- Backfeeds
- Reworking outages
- Editing outages
- Storm mode
- Outage manager overview
- Toolbar overview
- Display option overview
Crew Manager Training
- Creating Crews
- Managing Crews
- Assignment / unassignment options
Report Writing Overview
- Available default reports
- Creating custom reports
Web Apps Overview
- New Bing outage viewer
- WebCall server
Hotel Information
Hotel info coming soon!